Diagnostics Page
The Diagnostics page provides administrators with information on the internal health of the Proton system and processes. This data is useful for administrators to review for troubleshooting and may be required when contacting Browsium support.
The System Control value on the diagnostics page is a global setting to enable or disable BCMS. If set to Disable, both the BCMS and Proton systems will not work as expected.
Value Description
Contact the Cloud Licensing Service The BCMS server routinely connects to the Browsium Cloud Licensing Service to validate the licenses assigned to your organization. No company or system configuration information is transmitted. This connection is done to ensure licenses remain valid and seat counts are properly implemented.
Data retention The data retention process is set by default to run at midnight each night. This item shows the status of the data retention enforcement and cleanup process.
Expire seat reservations Client machines that do not report or connect to the BCMS server on a regular basis will have their license seat reservations expired. This is done to ensure retired systems are removed from license seat counts, as well as ensure accurate accounting is maintained on a regular basis.
Process incoming activities Proton performs regular indexing and aggregation of incoming client data. This item shows if the aggregation process is performing properly or if maintenance or intervention is needed to correct a system error condition.
Rule mapping As needed, customers can modify and re-sort the Proton rules. When the rule structure is modified, Proton processes the new ordering and re-indexes (as needed) the dataset. This value shows the status and health of that process.
Section titled “Rule mapping As needed, customers can modify and re-sort the Proton rules. When the rule structure is modified, Proton processes the new ordering and re-indexes (as needed) the dataset. This value shows the status and health of that process.”When an error condition occurs, the task switches to status Error. The task will remain in status Error until the task runs again without triggering an error. However, the Last Error Message will remain indefinitely, so BCMS and Proton administrators can see the most recent error, even if status returns to OK**.** The Last Error Message can be cleared from the Diagnostics display via the green “Clear last error” button. However, all errors are written to the Browsium log in Event Viewer so you can retain a copy for future troubleshooting.
When a task has an active error, you’ll also see the status on the Proton Dashboard in the System Status section.
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