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Ion Rule Fails to Engage

You may encounter a scenario in which Ion fails to engage on one or websites based on rules created.

The following points may guide you to a resolution:

  • Review system prerequisites

    • Check to see that the target computer meets the performance and storage requirements to run Ion.

    • Confirm that .NET 3.5 SP1 or later is installed on the computer running the Browsium Client.

  • Verify the installation files

  • If you are using a computer where both Ion Configuration Manager and Ion Client are present, ensure that they are installed and running.

  • If you are using a computer where only Browsium Client is installed, verify that it is correctly installed and running.

  • Ensure matching versions of Ion Configuration Manager and Browsium Client are installed

    • If you installed previous versions of Ion, make sure that you are using Ion Configuration Manager for which the Major, Minor, and Update numbers match that of the Browsium Client currently installed on a target machine.

  • Confirm the Browsium Client executable files are running

    • Check to see that the Browsium Controller (BrowsiumController.exe) and Browsium Monitor (BrowsiumMonitor.exe) are running on the client PC.

    • Verify the Ion Broker process (BrowsiumIonBroker.exe) is running when a rule has been invoked for a full Profile. Note that Global Java Profiles do not invoke the Ion Broker process.

  • Ensure the Browsium Internet Explorer Extension is enabled

  • Confirm the Browsium Internet Explorer Extension is seen and loaded by Internet Explorer.

  • Open Internet Explorer and open the Manage Add-Ons dialog. Do you see the Browsium Internet Explorer Extension installed? Is it enabled?

  • An Internet Explorer instance that correctly loads the Browsium Client will display the following information in the Manage Add-Ons dialog:

  • Ensure the Microsoft Edge (Chromium) extension is enabled

    • If using Microsoft Edge (Chromium) to load Profiles using Edge Internet Explorer Mode, confirm the Edge extension is installed and enabled.

  • Contact Browsium support