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Correct Profile Does Not Load for a Web Site

If you are experiencing an issue where a specific Ion Profile does not load for one or more web sites, the following steps may help resolve your issue.

  1. Check that you have rule covering the website or web application in question.

    a. If testing locally, try removing any older settings by using the Clear Test Configuration file menu option, then Start Test Configuration. Also ensure the system is not being prevented from loading the Test Configuration as a result of Group Policy settings being applied. See the Understanding Ion Project Registry Locations section for more information.

  2. Open the Task Manager and check that the BrowsiumController.exe (Browsium Controller), the BrowsiumIonBroker.exe (Ion Broker) processes are running.

  3. In Internet Explorer, open the Manage Add-Ons window, and check that the Browsium Internet Explorer Extension is enabled. Your configuration should match the configuration in the screenshot below:

If using Edge Internet Explorer Mode for application management, confirm the Microsoft Edge (Chromium) extension is installed and enabled: