Catalyst rule fails to engage

You may encounter a scenario in which Catalyst fails to engage on one or more websites based on rules you’ve created.

The following points may guide you to a resolution:

• Review System Prerequisites

  • Check to see that the target computer meets the performance and storage requirements to run Catalyst.

• Confirm the Browsium Client Executable Files are Running

  • Check to see that the Browsium Controller (BrowsiumController.exe) is running on the target machine.

• Ensure the Browsium Client Extensions are Enabled and Running

  • Confirm the Browsium Catalyst Client extensions are seen and loaded by Internet Explorer, Edge (Legacy and/or Chromium), Chrome and Firefox

    • Open each browser and open the Manage Add-Ons/Extensions dialog. Do you see the Browsium Internet Explorer Extension installed? Is it enabled?

    • For example, An Internet Explorer instance that correctly loads the Browsium Client extension will display the following information in the Manage Add-Ons dialog:

• Visit the Knowledge Base or Contact Support

  • If all these steps fail, consider searching the Catalyst Knowledge Base.

  • If you have a support contract, contact your systems integrator, or Browsium Support for one-on-one guidance.